Please note: JENNY BIRD is not responsible for any additional duties and fees incurred with your order.
Canada
Orders shipping to an address in Canada must be placed on jenny-bird.ca or on the Canada app. This app is only available outside of Canada.
Pre-Order Process
If an item in your order is on pre-order, your entire order will ship once all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
Order Confirmation
Once you place an order, a confirmation email will be sent to the email you provided. It will include your order number, billing and shipping address, style name(s) and number(s). Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number. It may take up to 48 hours for your tracking number to be activated.