Shipping and Return Policy

*Additional duties may apply upon delivery. JENNY BIRD is not responsible for these costs.  

*Additional duties may apply upon delivery. JENNY BIRD is not responsible for these costs.

Pre-Order Policy

If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.

ORDER CONFIRMATION

Once you place an order, a confirmation email will be sent to you via the email you provided.

It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)

Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.

Return Policy

All refunds will be applied to the original form of payment, excluding shipping costs. JENNY BIRD is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note, there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund.

JENNY BIRD reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

**PLEASE NOTE: if you partially return an order that initially received free shipping, an $8-10 shipping fee will be deducted from your refund if the kept item is under $75.

ISSUING YOUR RETURN OR EXCHANGE

To request a return or exchange, please e-mail us within 14 days of your purchase with the reason for your return. Please do not return your package before contacting our Customer Care team. Return instructions will be issued immediately.

Please ensure all returned product(s) are in their original, unused condition, including packaging. Include a completed Return Form and Order Receipt with the returned package. These items can be found in the black envelope that arrives with your order.

Return Address:
JENNY BIRD HEADQUARTERS
174 SPADINA AVE. UNIT 100
TORONTO, ON M5T 2C2

Please note: All shipping fees for returns are to be paid by the customer. 

RETURN TO SENDER POLICY

Orders that have had multiple failed delivery attempts will be returned to sender. Orders are returned to the JENNY BIRD corporate office in Toronto, Canada. This may occur in instances when:

- The addressee has provided an incorrect or non-existent address
- The item is refused by the addressee
- The addressee has not picked up their package from a pre-designated pick-up point after a certain number of business days

JENNY BIRD will not cover shipping fees on orders that come back to our studio as Return to Sender. You will be charged an additional shipping fee to have your order resent to you.

To ensure you do not miss delivery attempts, monitor the tracking number included in your shipping confirmation email.