Shipping + Returns

USA SHIPPING RATES

Enjoy UPS Ground free shipping within the United States on all orders of $75 or more before tax.

Jenny Bird USA Shipping Zones

ZONES 1 - 4	$10	Standard - USPS Domestic Priority (2-6 Business Days)
ZONE 1	$15	UPS Ground (1-5 Business Days)
	$25	UPS 2nd Day Air (2 Days)
	$55	UPS Next-Day Air
ZONE 2	$15	UPS Ground (1-5 Business Days)
	$35	UPS 2nd Day Air (2 Days)
	$65	UPS Next-Day Air
ZONE 3	$20	UPS Ground (1-5 Business Days)
	$40	UPS 2nd Day Air (2 Days)
	$75	UPS Next-Day Air
ZONE 4	$35	UPS Ground (1-5 Business Days)
	$45	UPS 2nd Day Air (2 Days)
	$85	UPS Next Day

SHIPPING TO CANADA?

Canada

$20*

USPS to Canada
(6-10 Business Days)

*Additional duties may apply upon delivery. Jenny Bird is not responsible for these costs. Make sure you check out www.Jenny-Bird.ca for free shipping over $75 and no duties in Canada.

INTERNATIONAL SHIPPING

International	$45*	USPS Global Priority (1-4 Weeks)
Japan and United Arab Emirates	$55*	USPS Global Priority (1-4 Weeks)

*Additional duties may apply upon delivery. Jenny Bird is not responsible for these costs.

PLEASE NOTE: if you have received free shipping, but one of your items is on pre-order, it will not ship until all items are available. This may affect delivery time. Please contact us if you need an item sooner and we can upgrade your shipping option for a small fee.

ORDER CONFIRMATION

Once you place an order, a confirmation email will be sent to you via the email you provided.

It will include the following:
Order number
Billing + shipping address
The piece(s) you bought
Style name + number

SHIPMENT EMAIL AND TRACKING

Once your jewels have been shipped, you will receive an email with your tracking number. It will also include the carrier (UPS, USPS, etc).

RETURNS

Jenny Bird will accept merchandise in its original unused condition for a refund or exchange when accompanied by the original sale confirmation email within 14 days from the ship date. All sale items and purchases made with promotional codes are considered final sale and cannot be returned or exchanged, with the exception of purchases made with the $20 off a first time order code.

All refunds will be applied to the original form of payment, excluding shipping costs and duties. Jenny Bird is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund.

Jenny Bird reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

**PLEASE NOTE: if you partially return an order that initially received free shipping, an $8-10 shipping fee will be deducted from your refund if the kept item is under $75.

ISSUING YOUR RETURN OR EXCHANGE

To request a return or exchange, please e-mail us within 15 days of your purchase with the reason for your return.

Once approved by a Jenny Bird customer care rep, you will receive a return authorization number (RA#) and return instructions, do not send your package back before receiving an RA.

Please make sure the product is in its original un-used condition and all packaging before sending it back. Items must be returned within 7-10 days of your RA# being received. Please include your completed returns form and order receipt in the box. The returns form is found in the black envelope you received in your package.

All returns should be sent to:
JENNY BIRD HEADQUARTERS
204-174 SPADINA AVE.
TORONTO, ON M5T2C2

Please note: All returns are to be paid by the customer. Exchanges are subject to additional shipping fees.

Your return will be deemed ineligible for a refund or exchange if the following occurs:
1. Your package is received at Jenny Bird, past the 10 day window since receiving your RA#.
2. Your item(s) are defective, worn or damaged.
If a return is deemed unacceptable it can be returned to the customer at the customer's expense.

REPAIRS

Repairs happen on a case by case basis. Please e-mail us with an image of your jewels prior to sending to us. Each repair is different and repair fees will be discussed and agreed upon prior to start of the repair. Please send jewels to the address above. Include your name, phone number, email address and return address with a brief description on what needs to be repaired.

DEFECTS

If a product arrives damaged or defective, please e-mail us within 5 business days of the date of delivery to request a replacement item. Please include a brief description about what is damaged/defective with an image of the item. Jenny Bird will assess the item to determine whether it is a manufactures defect, or natural wear and tear of the product.