Shipping + Returns

Enjoy free shipping within the United States on all orders of $75 or more before tax.

Please note: Orders placed before 2:00pm EST, will ship same day. Orders placed after 2:00pm EST will be processed and shipped the following business day. 

ZONES 1 - 4	$10	Standard - USPS Domestic Priority (2-6 Business Days)
ZONE 1	$15	UPS Ground (1-5 Business Days)
	$25	UPS 2nd Day Air (2 Days)
	$55	UPS Next-Day Air
ZONE 2	$15	UPS Ground (1-5 Business Days)
	$35	UPS 2nd Day Air (2 Days)
	$65	UPS Next-Day Air
ZONE 3	$20	UPS Ground (1-5 Business Days)
	$40	UPS 2nd Day Air (2 Days)
	$75	UPS Next-Day Air
ZONE 4	$35	UPS Ground (1-5 Business Days)
	$45	UPS 2nd Day Air (2 Days)
	$85	UPS Next Day

CANADA

$20*

USPS to Canada (6-10 Business Days)

 

INTERNATIONAL

$45*

USPS Global Priority (1-4 Weeks)

*Additional duties may apply upon delivery. Jenny Bird is not responsible for these costs.

 

Once you place an order, a confirmation email will be sent to you via the email you provided.

It will include the following:
Order number
Billing + shipping address
The piece(s) you bought
Style name + number

Once your jewels have been shipped, you will receive an email with your tracking number. It will also include the carrier (UPS, USPS, etc).

All refunds will be applied to the original form of payment, excluding shipping costs and duties. Jenny Bird is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund.

Jenny Bird reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

To request a return or exchange, please e-mail us within 15 days of your purchase with the reason for your return.

Once approved by a Jenny Bird customer care rep, you will receive a return authorization number (RA#) and return instructions.

Please make sure the product is in its original un-used condition and all packaging before sending it back. Items must be returned within 7-10 days of your RA# being received. Please include your completed returns form and order receipt in the box.

All returns should be sent to:
JENNY BIRD HEADQUARTERS
204-174 SPADINA AVE.
TORONTO, ON M5T2C2

Please note: All returns are to be paid by the customer. Exchanges are subject to additional shipping fees.

Your return will be deemed ineligible for a refund or exchange if the following occurs:
1. Your package is received at Jenny Bird, past the 10 day window since receiving your RA#.
2. Your item(s) are defective, worn or damaged.
If a return is deemed unacceptable it can be returned to the customer at the customer's expense.

Repairs happen on a case by case basis. Please e-mail us with an image of your jewels prior to sending to us. Each repair is different and repair fees will be discussed and agreed upon prior to start of the repair. Please send jewels to the address above. Include your name, phone number, email address and return address with a brief description on what needs to be repaired.

If a product arrives damaged or defective, please e-mail us within 5 business days of the date of delivery to request a replacement item. Please include a brief description about what is damaged/defective with an image of the item. Jenny Bird will access the item to determine whether it is a manufactures defect, or natural wear and tear of the product.