Shipping
FREE SHIPPING on all orders within the continental US.
HOLIDAY DELIVERY TIMES
*Please note: shipping timelines are estimated and not guaranteed by our shipping providers
or JENNY BIRD. Please purchase early to ensure your deliveries are accommodated.
| Region | Standard |
|---|---|
| ORDER BY 2PM | |
| West | 16-Dec-20 |
| Southwest | 16-Dec-20 |
| Northeast | 16-Dec-20 |
| Southeast | 16-Dec-20 |
| Midwest | 16-Dec-20 |
To ensure your giftee’s complete satisfaction, orders placed between November 10th and December 24th 2020, will be eligible for return or store credit (via e-gift card) until January 31, 2021.
INTERNATIONAL SHIPPING
Shipping to Canada
Please visit www.jenny-bird.ca to place your order.
International - $35 - DHL 2-5 Business days
Hawaii, Puerto Rico, Japan and United Arab Emirates $52 - DHL 2-5 Business days
Australia & New Zealand - $48 - DHL 2-5 Business Days
* Duties and taxes may apply upon arrival. JENNY BIRD is not responsible for these additional costs.
PRE-ORDER POLICY
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to you via the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.