Shipping

FREE SHIPPING on all orders within the continental US.

MOTHERS DAY SHIPPING CUT OFFS

SHIPPING AND PROCESSING TIME

UNITED STATES

Standard Shipping - Ships via UPS

West Coast: 5-6 business days
Mid West: 4-5 business days
North East: 2-3 business days
South: 4-5 business days

Express Shipping

Order by 2 p.m. EST Monday to Friday for next business day delivery
1 Day - $30

CANADA

Standard Shipping - Ships via Fedex & Canada Post

While there may be occasional delays, below is an estimate of when you can expect your JB delivery.

Ontario: 1-2 business days
British Columbia, Alberta, Saskatchewan and Manitoba: 3-4 business days
Quebec, Nova Scotia, New Brunswick, PEI and Newfoundland: 3-4 business days
Yukon, Northwest Territories and Nunavut: 5-6 business days

Express Shipping

Order by 2 p.m. EST Monday to Friday for next business day delivery
1 Day - $20

INTERNATIONAL SHIPPING

Please visit www.jenny-bird.ca to place your order.
International - $35 - DHL 4-5 Business days
United Arab Emirates $52 - DHL 4-5 Business days
Australia & New Zealand - $48 - DHL 4-5 Business Days * Duties and taxes may apply upon arrival. JENNY BIRD is not responsible for these additional costs.

PRE-ORDER POLICY

If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.

ORDER CONFIRMATION

Once you place an order, a confirmation email will be sent to you via the email you provided.

It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)

Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.

DEFECTS

If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.