Shipping
FREE SHIPPING on all orders within the continental US.
HOLIDAY SHIPPING CUT OFFS
| Total Transit Days (Business Days) | Standard Cutoff - Order By 2PM | Deliver | |
|---|---|---|---|
| UPS | |||
| North East | 5 | 17-Dec-21 | 24-Dec-21 |
| South | 7 | 15-Dec-21 | 24-Dec-21 |
| Mid West | 7 | 15-Dec-21 | 24-Dec-21 |
| West Coast | 8 | 14-Dec-21 | 24-Dec-21 |
SHIPPING AND PROCESSING TIME
We cannot guarantee ship service this time of year given the volume expected during the holiday season across all shipping carriers. Below is an estimate of what to expect so you can best plan your holiday gift giving.
Canada- Ships via Fedex
Ontario & Quebec: 3-4 business days
Manitoba: 5-6 business days
Saskatchewan & Alberta: 6-7 business days
Newfoundland: 7-8 business days
British Columbia: Given the current weather conditions affecting British Columbia, shipments to this area are currently on hold until further notice. Orders can still be placed at this time and we will continue to work with our partners to update shipping status as soon as possible.
United States- Ships via UPS
West Coast: 7-8 business days
Mid West: 5-6 business days
North East: 4-5 business days
South: 5-6 business days
INTERNATIONAL SHIPPING
Shipping to Canada
Please visit www.jenny-bird.ca to place your order.
International - $35 - DHL 4-5 Business days
United Arab Emirates $52 - DHL 4-5 Business days
Australia & New Zealand - $48 - DHL 4-5 Business Days * Duties and taxes may apply upon arrival. JENNY BIRD is not responsible for these additional costs.
PRE-ORDER POLICY
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to you via the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.