Shipping
FREE SHIPPING on all orders within the continental US.
UNITED STATES
During this busy holiday season, your order may arrive slightly later than usual. We appreciate your patience and your parcel will be with you soon.
| Total Transit Days (Business Days) | Shipping Fee | Order Deadline For Dec. 23 Delivery (Order by 1:30pm EST) | |
|---|---|---|---|
| Standard Shipping | |||
| United States | |||
| North East | 5 | Free | Dec. 16 |
| South | 7 | Free | Dec. 14 |
| Midwest | 7 | Free | Dec. 14 |
| West Coast | 8 | Free | Dec. 13 |
| International | |||
| Orders Over $500 (All International) | 6 | Free | Dec. 15 |
| Orders Under $500 | |||
| Hawaii, Puerto Rico, Japan and United Arab Emirates | 6 | $52 | Dec.15 |
| Australia & New Zealand | 6 | $48 | Dec. 15 |
| Other International | 6 | $35 | Dec. 15 |
| Express Shipping | |||
| U.S. | 2 | $20 | Dec. 21 |
| Total Transit Days (Business Days) | Shipping Fee | Order Deadline For Dec. 23 Delivery (Order by 1:30pm EST) | |
|---|---|---|---|
| Standard Shipping | |||
| United States | |||
| Orders Over $95 | Free | ||
| Orders Under $95 | $10 | ||
| North East | 5 | Dec. 16 | |
| South | 7 | Dec. 14 | |
| Midwest | 7 | Dec. 14 | |
| West Coast | 8 | Dec. 13 | |
| International | |||
| Orders Over $500 (All International) | 6 | Free | Dec. 15 |
| Orders Under $500 | |||
| Hawaii, Puerto Rico, Japan and United Arab Emirates | 6 | $52 | Dec. 15 |
| Australia & New Zealand | 6 | $48 | Dec. 15 |
| Other International | 6 | $35 | Dec. 15 |
| Express Shipping | |||
| U.S. | 2 | $20 | Dec. 21 |
*US Free Standard Shipping does not apply to PO boxes.
*International orders over $500 - Delivered Duty Paid: We cover all shipping, taxes, import duties and custom fees.
*International orders under $500 - Duties and taxes may apply upon arrival. JENNY BIRD is not responsible for these additional costs.
CANADA
For Canada shipping information visit our Canada shipping page on jenny-bird.ca. All orders shipping to Canada can be placed on jenny-bird.ca.
PRE-ORDER POLICY
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to you via the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.