Shipping | JENNY BIRD

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Shipping

Delivery time is quoted in business days. Orders placed after 1:30 PM ET will ship out the next business day.

United States

International

Please note: JENNY BIRD is not responsible for any additional duties and fees incurred with your order.

Is my order impacted by the new trade tariffs?

No. Your order will ship as usual and remain duty-free within the United States. JENNY BIRD pieces are not subject to any additional taxes or fees, unless otherwise stated during checkout.

Canada

For more information, visit our Canada shipping page on jenny-bird.ca. All orders shipping to Canada can be placed on jenny-bird.ca.

Pre-Order Process

If an item in your order is on pre-order, your entire order will ship once all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.

Order Confirmation

Once you place an order, a confirmation email will be sent to the email you provided. It will include your order number, billing and shipping address, style name(s) and number(s). Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number. It may take up to 48 hours for your tracking number to be activated.

Imperfect Pieces

If any of your products arrive damaged or defective, please email us at hi@jenny-bird.com within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.