Shipping and Return Policy

FREE SHIPPING on all orders 

*Additional duties may apply upon delivery. JENNY BIRD is not responsible for these costs.  

*Additional duties may apply upon arrival. JENNY BIRD is not responsible for these additional costs.

Express / Next Day Shipping Policy

PLEASE READ ME, #BIRDGIRLS
Just as a heads up, if you choose the NEXT DAY shipping option, it must occur before 1:30PM EST in order to receive your JB order the following business day.

Pre-Order Policy

If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.

ORDER CONFIRMATION

Once you place an order, a confirmation email will be sent to you via the email you provided.

It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)

Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.

Return Policy

Please note: Items purchased that are on sale or full priced items purchased using a discount code or in conjunction with a promotion are FINAL SALE. These items are not eligible for return, exchange or store credit. Exceptions will be made for discount codes on a case by case basis.

JENNY BIRD will accept merchandise in its original, unworn condition for a refund or store credit when accompanied by the original sale confirmation within 30 days of receiving your product. All sale items are considered FINAL SALE. 

ISSUING YOUR RETURN

To request a return, please email us within 30 days of receiving your purchase with the reason for your return. Please do not return your package before contacting our Customer Care team. Return instructions will be issued immediately.

Please ensure all returned product(s) are in their original, unused condition, including packaging and your printed order confirmation or shipping invoice. This can be found in the black envelope that arrives with your order.

We process returns on the Wednesday of each week, at which time you will receive an email notification. Please note that your banking institution may require additional days to process the refund.

Please note: All return shipping fees are to be paid by the customer.