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Returns
We will happily accept merchandise in its original, unworn condition for a refund when accompanied by the original sale confirmation within 14 days of receiving your product.
Gift cards and items purchased on sale are considered final sale and not eligible for return. This includes items under the New Markdowns section of our website as well as any pieces discounted during our 4 Hour Sale or our Black Friday and Cyber Monday promotional period. Gift Cards, Pre-Styled Anklet Stacks and Super Solvers are final sale and not eligible for return.
If you purchase an item at full price using a discount code, we will accept the return and issue a refund or JB Credit. You will be refunded for the dollar amount paid for the item only.
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Exchanges
At this time, we are not offering exchanges on items purchased from jenny-bird.com and jenny-bird.ca. If you would like to exchange an item you purchased at one of our retail partners, please contact them to initiate that process.
Sunglasses
Should sunglasses be returned with signs of wear or damage such as a broken arm, shattered or scratched lenses, we will be unable to fully refund you. All original components of the JB SUN package must be included with the return—including the branded puff pouch and cleaning cloth. Failure to include all original pieces may result in an incomplete refund.
FINE
We happily accept returns on FINE jewelry for any unworn pieces within 14 days of delivery date. You will be fully refunded for your order. We do not offer replacements on FINE jewelry.