WHAT IS THE LATEST DATE I CAN PURCHASE TO RECEIVE MY GIFTS BY DECEMBER 24?
See all our holiday shipping deadlines here.
See our extended return/exchange policy here.
Our entire collection (including RAREBIRDS) is available on jenny-bird.com. We are sold in over 600 stores worldwide. To find a stockist in your area, click here.
We ship worldwide. Get free shipping within the USA on any order valued at $75 or more before taxes. For more information click here.
Jenny Bird will accept merchandise in its original un-used condition for a refund or exchange within 15 days from the date of purchase. All sale items are final sale. For more information, click here.
If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped, however, if it has been placed outside of business hours (Mon-Fri, 9AM - 5PM), it cannot be modified or cancelled.
Any purchases made using discount codes, and/or promotions are considered final sale and may not be returned or exchanged. Sale items are also final sale. The only exception are purchases made using a promo code given through the spin to win email sign up.
All of our products are shipped in a Jenny Bird dust bag and matching box so you can ship right to the recipient if you wish! The invoice does not show the prices of your items and you can even add a gift message to the invoice on the check out page.
For a helpful step-by-step guide to the newsletter sign up process, please click here.
We aim to manufacture the highest quality product possible. In the event that a damage does occur outside of normal wear and tear, please email us and describe the issue in detail. Include your name, phone number, and a picture of the product that shows us the issue. We will be happy to do what we can to get your favorite JB piece back to new.
Our jewelry is manufactured in Qingdao, China. The scenic port city of Qingdao is located on the east coast of China in the Shandong province just South-East of Beijing. It is of the utmost importance to owners Jenny and Adam that Jenny Bird products are sourced and manufactured responsibly.
To learn more, click here.
Brass is the base metal used for the majority of the pieces and parts. The brass is then electroplated in 14k gold, sterling silver, or rose gold. On some styles, genuine leather is used for closures, reconstituted stone, lucite and/or glass is used for stone details, and a jewelers adhesive is used for setting stones.
Metal oxidation is a chemical process by which an ionic chemical reaction occurs at the surface of a metal when in the presence of oxygen; it gives off an antique finish to your jewels, whereas high polish remains shiny. See image below.
Follow these simple steps to keep your jewels looking their best year after year:
AVOID direct contact with beauty products such as perfume, hairspray, deodorant and makeup.
ALWAYS remove your jewelry before swimming, bathing or showering.
TO CLEAN your jewelry, wipe with a soft moist cloth and mild soap, avoid harsh detergents
and never use jewelry cleaner on fashion pieces.
STORE each piece separately. The best way to store your necklaces is to hang them.
We are committed to producing top-in-industry quality jewelry with a superior plating thickness. However, if your jewels are exposed to the products above, some tarnishing may occur. It may also naturally occur from certain skin’s PH levels.
Wipe your piece with a soft, moist cloth using mild soap. If discoloration is still present, and you feel the product has not met with our top quality standards, please don’t hesitate to get in touch with customer service.
Jenny designs every piece. A skilled bench jeweler named Mia works alongside her in Toronto to make the samples locally, and a couple of other freelance tech designers help to spec her design details for the factory. Most ideas start with an overall style direction for the season—a vision and a sketch. Her talent and her process is driven by her intuition with respect to what Birdgirls will want to wear in their tomorrows.
Jenny’s birth name is Jennifer Lynn Bird, but she has been called Jenny her whole life, so...yes!